Landline Telephone Service
Landline Telephone service can be obtained through KT/KTF (Korea Telecom Services). Tenants are generally responsible for ordering and paying for their telephone service. Individual foreign subscribers may be required to pay a security deposit of W250,000 (around U$250.00). (Note: if one’s employer is not paying for the phone service -landline or mobile - a Korean friend will sometimes put the service in her/his name.)
The deposit is returned a few months after service has been disconnected in order to ensure that all outstanding charges have been paid. When you agree to services, you may want to confirm the cost for each of them since options that are offered free of charge in other countries, like caller ID and others, are charged an extra W1,000 or W2,000 in Korea.
To request service. (New IT or telephone service/repair), dial 02-1588-8448 or 1588-0608 press 5 (new telephone service. Note: We used to be able to dial 100 then 8 for English service - but that has been discontinued and replaced by 1588-8448.
The property owner/manager does not usually provide a telephone, but these are easily obtained in department or discount stores or in any electronics market. Telephones (landline models) from the U.S. and Canada can be used in Korea (for some older buildings, you may have to purchase a 4-pin adapter (still found in some hardware/discount stores).
Making telephone calls in Korea is basically the same as in most other countries. There are, however, some possible differences you may want to bear in mind:
1. When you make a call from your cell phone it’s like making a long distance call, you have to always put the area code. For example when calling a local Seoul number that you would dial directly from your home phone (793-5555) you would dial 02-793-5555 from your cell phone.
2. There are actually 555 numbers in Korea.
3. When giving your home or cell number to someone from outside Korea to call you, you have to drop the ‘0’ so the number become 2-793-5555 or 10-222-5555 rather the local use 010-222-5555.
4. Calls to U.S. military numbers fall outside the regular calling pattern – you usually have to dial 0505 and then the number when trying to reach a number on one of the Seoul installations – always a good idea to check with the person to confirm the number to use when calling from off post.
Useful KT numbers:
- Local Directory Assistance 114
- Overseas Call Information 00794
- Operator Assistance 00799
- Order Service or Report Problems 100
To initiate landline service contact Korea Telecom (KT). You can do it via the phone by pressing 100 and then 4 or by visiting a KT office (The main office is next to the Kyobo Building in Gwanwhamun.) For more information on the process, go to www.kt.co.kr.
Foreign Language Call Center
KT (Korea Telecom) offers customer service in English, Chinese and Japanese. You can call for free from your KT mobile phone - in Korea 1583 and from outside Korea +82-2-2190-0901. Fees do apply if call is made from a phone other than your KT phone. In Korea from phones other than your KT phone: 02-2190-1180. The Call Center is open from 9AM to 7PM, Korean Standard Time.
Note: landline service may soon be a thing of the past in Korea since the number of subscribers has dramatically decreased in recent years. KT is considering terminating the service in the near future. However, no decision has been made to do so as yet.
While KT has exclusive rights over landline services, it competes with other companies in the provision of mobile, smart phone, IT-broadband, VoIP and other services.
Phone bills can be paid at any bank, the post office or convenience stores such as Seven-Eleven and Family Mart. You can also arrange for automatic monthly payments from your Korean bank account. You can even pay via Internet. To make an Internet payment log into KT and other Internet banking web sites. Most banks have a machine for utilities bill payments. Bring your bill with you as you will insert it when you make the payment. Some units post directions in English and in most branches, the security officers will assist you.
The basic phone rate is a little over W5,000/month (approx U$5,00). Over and above the base rate is a charge for each call made.
- Within the same city during regular hours (Weekdays 08:00 to 21:00), the rate is about 40 won / 180 seconds.
- During discount hours (Weekdays 21:00 to 24:00 and holidays 00:00 to 08:00), the fee will be about 40 won / 258 seconds.
- Calls from a land line to a mobile during regular hours is about 14.50 / 10 seconds, with discount hours (06:00 to 08:00/ 21:00 to 24:00) costing 13.67 won / 10 seconds.
- There is also a special discount between 00:00 and 06:00 of 12.87 won / 10 seconds.
Public telephones are few and far between in Korea these days since almost everyone has a cell phone and when they can be found, they generally require phone cards. However, those that do use coins, accept 50 and 100 won coins - most likely to be found in 'tourist' areas. Note: If you’re stuck needing a phone and there isn’t a coin one around, a passing stranger will happily let you use her/his cell phone.
Local Area Codes:
K4E Editor's Note: Korea4Expats.com wants to provide the most accurate and complete information possible so if you noticed any errors or omissions on this page, please let us know at firstname.lastname@example.org
Last Updated on 2020-09-01
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